RolandCare (Printers) on-site service and support for Roland Printers and Printer/Cutters specifically covers:

Printer and Ancilliaries:

• All Mechanical, Electrical and Electronic components.
• All Roland supplied direct cable connections between system and PC.
• Printing heads and ink train when used with appropriate and recognised ink systems and when maintained within the Roland guidelines. 
• External drying units.
• Chassis, covers and fittings.

Software:

• Roland supplied RIP software.
• Roland supplied ancilliary software - including drivers and colour profiles.

Additional Cover (Where appropriate):

• Preventative maintenance visits - including the replacement of capping station, wiper blades, and pump assemblies when necessary.
• Telephone, email and web support for hardware, software and Roland consumables.
• Service loan scheme.
• System upgrades - physical, system and software when available.

The following are specifically excluded from cover:

• Printer consumable items such as waste bottles, cutting blades and media.
• Malicious or accidental physical damamge.
• Damage to printing heads or ink supply systemscaused by inappropriate ink use.
• Support for non-Roland supplied products.
• Computer virus infections, problems caused by network configurations including firewall/anti-virus software, environmental and power related issues.